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How the Ombuds Office Can Help

Although every situation is different, we are available to:

Listen, which may be all you want.
Offer information about Lehigh University policies and procedures.
Discuss concerns with you and clarify all the issues.
Help identify and evaluate a range of options for resolving a problem.
Gather information and offer referrals to other resources.
Offer coaching, to help you prepare for a difficult conversation.
Facilitate communication, indirectly or through shuttle diplomacy.
Work for collaborative agreements through mediation.
Track perceived issues and trends.
Make recommendations for institutional improvements.

We will do everything we can to help, but our office does not:

Engage in fact-finding or make determinations about right and wrong.
Provide legal advice or psychological counseling.
Act as an advocate for either party involved in the conflict.
Impose disciplinary, remedial, or other actions on university faculty, staff, students or departments.
Keep personally identifiable records on file.